Remote Agent v2.4 Compatible with all version of 431RW DVRs. Exported video uses the IMM4 codec, which is installed automatically with Remote...

Power Supply details for the embedded DVR's We have several different models with different specifications. 410 series Asian Power...

The following are the default ports for all DVR models: ETV Adjustable through software Summary: ports 22801 - 22809 22800 - Remote...

General Information All Watts readings should be noted as Active Power. This matches the way power is charged by a utility company, in...

DVR Bandwidth Tests Testing was done using real-world motion scenarios in 5 minute intervals - Individual results may vary - ETV Series Testing...

The full guide is available below, under "Attached Files", Power and Surge Protection Quick Setup Guide Installation...

431RW Remote Agent error displayed when starting the Remote Agent: Video overlay wasn't initialized So, this program will shutdown. Please retry...

See attached

This is known as a ‘Moiré’ (mor-ay) pattern. This occurs when using some varieties of 520-line resolution cameras on the DVR. The effect...

Remote Connectivity The following summary will go into a lot of detail. If you will not be connecting more than 1 user at a time to the DVR...

While viewing footage, use the left and right arrow buttons to switch between forward and backward viewing. If you need to move back a few...

You have to enable captions in Windows Media Player. To do this in versions 9 & 10, right-click on the top menu and select Play > Captions...

This is a known issue we are working to fix at the current time. It is due to a time zone setting on your PC. A temporary workaround for the...

This is caused by the power connector on the DVR (coming from the external power supply) being not fully seated inside the slot. To remedy the...

On the back of the DVR, there is a small switch labeled NTSC / PAL. Move this to the NTSC setting and restart the...

Administrator can access Live, Search, and Settings. Manager can access Live and Search. Operator only has access to view...

You must go into the Menu, choose System, then choose Network. Make sure that DHCP is set to OFF, and then choose the Next button and the boxes...

This is an issue specific to a Windows XP security patch, KB896688, sometimes referred to as a ‘Hotfix’. With this patch installed, it...

This will occur if you have not either installed the Remote Software on that computer, or have not installed the IMM4 codec used to playback this...

The remote software can be graphics intensive. Therefore, you want to make sure your system has enough memory, and at least a 32MB video card. Also...