Software does not start, displays only the splash screen

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Applies to the following ETV Remote Client software versions:

4.00.0000
4.01.0500
4.03.0035
4.03.0065

Applies to the following versions of Windows:

Windows 2000
Windows XP

When double-clicking to launch the ETV Remote Client, the splash screen comes up as the process starts. However, instead of the splash screen disappearing and the software interface loading, the application simply quits running, with no errors generated.

This is caused by another piece of software installed on the system that has overwritten the windows file: OleAut32.dll with an older version that is not compatible. You can replace this file using your source Windows OS CD.

The below attached oleaut32.dll file is for Windows XP SP2 and has not been tested for Windows 2000 or WinXP SP1 compatibility!

Attached files

	oleaut32.dll (537 kb)

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