Common Remote Connection Error Messages

ETV Remote Client

1. “No connection could be made because the target machine actively refused it.”
   

This message is generated when one or more of the following have occurred during the connection attempt.

• The ETV Server software is NOT running on the DVR .
• The Internet (WAN) IP address of the router does not match the IP address saved in the ETV Remote Client.
• The router port-forwarding has NOT been configured properly, or has not been done.
• A SECOND router is in line to the DVR that has not been configured for port-forwarding
• The Firewall on the PC using the ETV Remote Client may be blocking the connection attempt.
  

2. “An invalid argument was supplied”
   

This message is generated when the following has occurred during a connection attempt.

• The IP address/DNS entered into the ETV Remote Client is incorrect. An illegal character was used, there is a missing period in the ip address, the DNS name was misspelled or is not valid.
  

3. “Connection failed”

This message is generated when the following has occurred during a connection attempt.

• There is no network activity at the DVR and/or the remote site
• The firewall on the PC using the ETV Remote Client is blocking access to the internet
• The Internet (WAN) or local IP address is not correct.
• The port-forwarding has not been configured in the router (s).

• The modem or router is not setup properly  [call your ISP or IT dept.]
• The DVR 's static addressing is not configured properly.