Is the internet connection working from the DVR
(this confirms network connectivity)?
Are you connecting inside a Local Area Network or from a remote location (If within a LAN, you do not need to setup port forwarding)?
***** SHUTDOWN SOFTWARE *****
Ipconfig
START > Run... > Type: cmd and hit Enter
Type ipconfig, all one word, then hit Enter.
What is their current IP Address?
What is their Default Gateway?
The default gateway serves 2 purposes:
They will need to input that number later in TCP/IP Setup
This is the address to connect to the router
or modem/router
Locking down an IP in the TCP/IP Setup
Right-Click My Network Places and choose Properties
Right-Click Local Area Connection and choose Properties
Select Internet Protocol TCP/IP and click Properties
Select Use the Following IP Address
Enter in the IP Address of the unit
This will be the same first 3 numbers and the one found during ipconfig, however the final number will be different. (ex: 192.168.0.102 )
The majority of routers/networks will assign a number that is either between 1-10 or 100-110 as the final number. A Good rule of thumb is to add 20 to that number to make sure that there will be no conflicts. (ex. ipconfig found 192.168.0.12 you input in TCP/IP 192.168.0.32 )
The Subnet Mask should autofill, however if not it should say 255.255.255.0
Enter the Default Gateway you have from ipconfig
Under Preferred DNS
Server, enter the same IP as the Default Gateway
Click OK, Click OK, Close Window (this will bring you back to desktop)
Setting up the router
Open Internet Explorer and enter in the IP you found for Default Gateway during ipconfig (e.g. it may read: http://192.168.0.1)
On your computer, load http://portforward.com and click Router
from the menu, select the router
they have from the list, and follow the instructions to setup port forwarding.
Be advised, if it asks for a Public Port Range and only a single Private Port, you will have to enter them in one by one. You can only use a range of ports if it only asks for the range of ports (no mention of public/private) or provides a range for BOTH public and private
Ports quick-sheet: (for details on which ports do what, refer to specific documentation)
